Refund Policy
Last Updated: November 10, 2025
This policy outlines the terms for refunds on the SceneIn platform.
1. Platform & Service Fees
All service fees charged by SceneIn (including the "Buyer Protection Fee" and the "Seller's Platform Fee") are non-refundable once a service has been successfully rendered.
2. Ticket Purchases (C2C Marketplace)
General Rule: All ticket sales on the SceneIn marketplace are final and non-refundable once the transaction is complete. You cannot get a refund if you change your mind or cannot attend the event.
Your Solution: If you cannot attend an event for which you bought a ticket on SceneIn, you can use our Relist feature to list it for sale to another user.
3. Exceptions for Refunds (Buyer Protection)
A full refund of the Total Payable amount will be issued to the buyer ONLY under the following conditions:
- Invalid or Fraudulent Ticket: If a buyer files a dispute and our investigation confirms that the ticket was invalid, fraudulent, or did not grant entry.
- Official Event Cancellation: If an event is officially cancelled by the primary organizer (e.g., the artist or venue).
- Event Postponement: If an event is postponed, the ticket will be valid for the new date, and a refund will not be issued.
4. The Dispute Process
Dispute Window: To be eligible for a refund, buyers must report an issue through the app's official dispute mechanism (the "Report Issue" button). This button is available after "Revealing" the ticket and this right expires 4 hours after the event's listed start time, at which point the seller's payout may be automatically released.
SceneIn's Role: SceneIn is the sole and final arbiter of all disputes. We will investigate all claims and may require evidence (e.g., photos, screenshots) from both the buyer and the seller.
Seller's Obligation: Sellers are required to respond to a dispute notification from SceneIn with their evidence within 24 hours. Failure to respond in this timeframe may result in an automatic refund being issued to the buyer from the funds held in escrow.
5. Contact Us
For any refund-related queries, please contact our support team at: scenein.in@gmail.com