SceneIn Help Center

Your spot is confirmed instantly, and our system automatically adds you to the dedicated Event Group Chat so you can coordinate with the host and other attendees.

Once your secure payment is verified, our backend generates a cryptographically signed QR code unique to your device to prevent screenshot fraud at the venue.

Yes, you can use the 'Unjoin' feature. To receive a refund, you must unjoin at least 2 hours before the event's start time. Cancellations made within 2 hours of the start time, or after the event has started, are strictly non-refundable.

SceneIn protects your purchase. You have a strict 4-hour window after the event concludes to use the 'Report Issue' button. If the event was fake or the host did not deliver, your funds will be protected.

SceneIn allows you to sell spare tickets purchased from other platforms. You upload the original ticket image, and our backend API scans and verifies the document before it is listed for buyers. (Note: We currently only support image file uploads, not PDFs).

Yes. All resale funds are held securely in the SceneIn Escrow. The seller does not receive the money until the event successfully concludes and your ticket is verified at the venue.

You must use the 'Report Issue' button within 4 hours of the event's completion. Our team will investigate, and if the ticket was invalid or duplicate, your funds will be returned from Escrow.

They are automated. You are granted access the second you secure a ticket or join a free event. The chat is strictly for verified attendees and the host to communicate.

Yes. Using the 'Social Connect' feature, you can view the public profiles of other verified attendees and send a 1-on-1 direct message to network before the event.

Earnings show in your Wallet, but funds are locked in Escrow during the event. Once the 4-hour post-event dispute window closes safely, the funds are cleared. Actual bank settlements take T+2 to T+5 business days.

Yes. SceneIn processes all transactions via bank-grade, RBI-compliant payment gateways. We never store your card numbers, CVV, or UPI PINs on our servers.

Our discovery engine matches your selected Profile Interests with your real-time, hyper-local radius to show you exactly what is happening in your immediate area.

Your exact GPS location is never shared with other users. It is only used securely by our servers to fetch local event data. Your public profile only displays your Username, Photo, and Bio.

Ensure Push Notifications are enabled in your OS settings. SceneIn uses a centralized system to alert you instantly about ticket verifications, group chat mentions, and direct messages.